Digital health services have now become a basic need for modern society. One of the services that is becoming increasingly popular is telemedicine, especially in program BPJS Health . This program makes it easier for participants to consult with a doctor without having to come directly to the health facility.
Here is a detailed discussion on BPJS telemedicine, starting from the definition, benefits, how to use it, to its application partners.
What Is It Telemedicine BPJS?
Telemedicine is a remote medical consultation service that utilizes information and communication technology. With this service, patients can consult with doctors online through applications, websites, or phones.
BPJS Kesehatan integrates telemedicine services as part of the digital transformation in the health sector. This program aims to provide equitable, efficient, and quick service access for JKN (National Health Insurance) participants, especially those living in remote or hard-to-reach areas.
Benefits Telemedicine BPJS
1. Health Consultation Without Having to Go to a Faskes
Participants do not need to queue or go to a primary health care facility (FKTP). With just a smartphone and an internet connection, patients can get medical consultation services.
2. Free for Active BPJS Health Participants
BPJS telemedicine service is free of charge. As long as the membership status is active, all JKN participants are entitled to this service for free.
3. Accelerate Medical Handling
Through telemedicine, patients can receive faster treatment recommendations or referrals, without having to wait too long at the hospital or clinic.
4. Safe and Efficient During the Pandemic
This service is very useful during the pandemic or when there are mobility restrictions. Telemedicine helps prevent the spread of diseases by limiting direct contact.
How to Access Telemedicine BPJS
1. Ensure BPJS Health Status is Active
Before using the telemedicine service, make sure your BPJS Kesehatan membership is active. You can check it through the Mobile JKN app, the BPJS website, or the service customer service .
2. Download the Official Partner Application
Some of BPJS telemedicine partner applications are:
- Halodoc
- KlikDokter
- Good Doctor
- Alodokter
After downloading the application, register and connect your account with BPJS Kesehatan participant data.
3. Select Teleconsultation Service
In the application, select the online consultation menu or "Chat Doctor". Some applications have a special feature marked "BPJS", which indicates that the service is covered by BPJS Health.
4. Consult the Complaint
Fully communicate your health complaints to the doctor. The doctor will provide an initial diagnosis, a digital prescription, or refer you to a health facility if necessary.
Integrated Application with Telemedicine BPJS
1. Halodoc
Halodoc is one of the applications that has already been integrated with BPJS Health Service . BPJS participants can directly consult with a general doctor for free.
2. KlikDokter
KlikDokter provides 24-hour doctor chat service supporting BPJS telemedicine. Just log in with JKN participant data, then start the consultation.
3. Alodokter
Alodokter has become one of the trusted partners of BPJS for online consultation services. In this app, you can choose a general practitioner or specialist according to your needs.
4. Good Doctor (Integrated with GrabHealth)
This application provides various online medical services in cooperation with BPJS Kesehatan. You can book a free consultation with a doctor for active JKN participants.
What Services Can Be Accessed Through Telemedicine BPJS?
1. General Doctor Consultation
Participants can access consultations with a general doctor for various mild complaints such as fever, cough, flu, allergies, and digestive issues.
2. Health Education
Doctors also provide education on healthy lifestyles, disease prevention, and management of chronic diseases online.
3. Monitoring Chronic Diseases
For patients with chronic diseases such as hypertension or diabetes, telemedicine facilitates routine control without the need for direct visits.
4. Recipes and References
If necessary, the doctor can issue a digital prescription or a referral letter to a BPJS referral hospital according to the consultation results.
Is the medicine from Telemedicine BPJS also covered?
1. Medicine Covered If Appropriate Formulary BPJS
Prescribed medications through the service telemedicine It will be covered by BPJS Health if it is included in the National Formulary (Fornas). The doctor will adjust the prescription to remain in accordance with BPJS policy.
2. Medication Pickup at Primary Health Care Facilities
After obtaining a digital prescription, participants are usually directed to take the medicine at the FKTP where the participant is registered or according to the referral given.
Who Can Use Telemedicine BPJS?
1. JKN PBI and Non-PBI Participants
All BPJS Health participants, whether government-funded (PBI) or self-paid (non-PBI), are entitled to access this service, as long as their participation status is active and they do not have outstanding premiums.
2. Participants with Registered NIK
Service telemedicine Can be accessed by all participants who already have an NIK and integrated data in the JKN system.
Tips Maximize Usage Telemedicine BPJS
1. Ensure stable Internet connection
Internet connection greatly affects the smoothness of the consultation. Use a strong Wi-Fi or data package signal.
2. Prepare Supporting Medical Data
If you have a history of certain diseases, prepare medical records, lab results, or a list of medications you are currently taking so that the doctor can analyze more accurately.
3. Use the Official and Latest Application
Make sure to use the latest version of the official partner application to enjoy all features integrated with BPJS.
Difference Telemedicine BPJS with Telemedicine Common
|
Aspect |
Telemedicine BPJS |
Telemedicine Regular |
|
Cost |
Free (for active BPJS participants) |
Paid (usually per session) |
|
Access |
Through official BPJS partners |
Through the general application |
|
Type of Doctor |
General practitioners and specialists according to BPJS regulations |
More varied, depending on the service |
|
Medicine |
Bears according to fornas |
Not always covered |
|
Reference |
Can you provide further references |
Not always possible to refer to BPJS |
Service Challenges Telemedicine BPJS
1. Diagnostic Limitations
Since the consultation is conducted without direct physical examination, the diagnosis provided may be temporary or limited.
2. Service Quality Is Not Uniform
Some participants complained about the waiting time or the limited number of online doctors during certain hours.
3. Technical Difficulties
The application sometimes experiences technical issues, such as lag or inability to log in, especially when user traffic is high.
Telemedicine BPJS, Smart Steps Towards Modern Healthcare Services
Telemedicine BPJS is a health service innovation that facilitates JKN participants to access fast, safe, and efficient medical care. By collaborating with digital application partners, BPJS Health Providing free medical consultation solutions anytime and anywhere.
To maximize the benefits, make sure you regularly pay the BPJS Health premium to keep your membership status active. Now, paying the premium has become easier because it can be done through various digital platforms, including The Shiro Copr. Through The Shiro Copr, you can pay the BPJS premium quickly, safely, and without waiting in line.
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