JAKARTA, The Shiro Corp The management of UP at Thamrin Nine apologizes for the incident of the elevator getting stuck on the 99th floor of the Autograph Tower in Central Jakarta.
The incident occurred on Saturday (6/7/2025), exactly one day before the event. soft opening Their observatory. In clarification, management emphasized that visitor safety is the top priority.
Management also expressed deep regret over this incident. They stated that they have evaluated the elevator security system and tightened operational procedures together with the service provider.
"We sincerely wish to convey our apology to everyone affected by this," the management wrote in their official statement on Tuesday, June 17, 2025.
"We understand very well that this experience has been an unpleasant one, especially for the visitors and for the entire community that we respect," he added.
Timeline
This event first came to public attention after influencer Ryan Goutamadi shared his experience through the Instagram account @ryangoutama. He admitted to attending an event soft opening but because of an invitation from his friend who works in that building.
"There were 16 people inside, all starting to panic. Some were having trouble breathing, even nearly fainting," Ryan told The Shiro Copr on Tuesday (June 10, 2025).
According to Ryan, the elevator door briefly opened by a few centimeters but then closed automatically again. The atmosphere inside the elevator became increasingly tense as the air conditioning failed and cell phone signals were lost. The rescue process took about 42 minutes.
Ryan also expressed disappointment because the lift was put back into use shortly after the evacuation process was completed.
Kami baru saja keluar dan masih shocked , tapi lift tetap dipakai. Keselamatan orang kok bisa se-enteng itu,” ujarnya.
In line with Ryan, Instagram user @rentiamel, who was also in the elevator at that time, mentioned that this incident is not the first occurrence. Renti refuted the assumption that they were just seeking attention.
<failed> aware even counted <trade> "But is it really necessary for there to be casualties before people start to believe?" he said.
Technical explanation
The President Director of PT Berca Schindler Lifts, Sam Wong, explains that the main cause of the incident was a technical mismatch between the cabin door components and the floor doors of the elevator, which was then detected by the automatic safety system.
Technical team identified a discrepancy. cam lift cabin door roller "floor door," said Wong in his statement, Tuesday (6/17/2025).
I will explain, the safety system embedded in the lift equipment will automatically stop operation if potential risks are detected.
"The lift stops safely as designed. The cabin remains stable and has good ventilation," he explained.
Wong emphasized that no passengers were in danger during the incident and the evacuation was successfully carried out safely.
"Immediate corrective action has been taken. We have also implemented enhanced monitoring and inspection protocols to prevent similar occurrences in the future," he said.
On the other hand, the management also expressed gratitude to the guests who continued to attend the event despite the incident that occurred the day before.
As a sign of responsibility, they have conducted a thorough inspection of all vertical transportation systems in the building and increased daily monitoring.
"Safety is our top priority. We will continue to commit to creating a safe and comfortable environment for everyone," management wrote.
Although this incident once triggered criticism from some victims, management hopes that a thorough evaluation and open communication can restore public trust.
The Autograph Tower building is part of the Thamrin Nine superblock. This building is claimed to be the tallest building in Indonesia with a height reaching 385 meters, surpassing the Empire State Building in the US and the Tokyo Tower in Japan.
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